Once your Theatre and hotel package has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992.
The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party memberswho are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.
Full payment is required at the time of booking. 2% credit card surcharge. min. charge £1.50, max. charge £4 (non-refundable)
A binding contract between us comes into existence when the final stage of the booking confirmation procedure gives you a booking reference and our Call Centre give you a confirmation reference over the telephone. This contract and all matters arising out of it are governed by English law.
Showstopper is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up. The price of your chosen package will be confirmed at the time of booking.
We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
A total price of your chosen break will be given before you confirm your booking which you may accept or not.
All prices are for pre-booking and include VAT at the current rate of 17.5%.
Payment is always taken in Great British Pounds. Guide prices in US Dollars and Euros are only provided for the convenience of overseas customers. These are based on recent rates of exchange but the final price paid may differ depending on the exact exchange rate at the time of purchase.
Should you wish to make any changes to your confirmed break, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. All amendments must be made through Showstopper and are subject to the cancellation charges as set out in Clause 6 below.
Should you or any member of your party need to cancel/amend your booking once it has been confirmed, the party leader must immediately advise us. All cancellations/amendments must be made through Showstopper.
No refund is made for cancellation/amendment of bookings at any time after the confirmation of your Theatre Break.
We cannot be held liable for the cancellation of a show or the non-appearance of any particular cast member in a theatrical performance. If a show is cancelled, only the proportion of the holiday cost relating to the ticket charge will be refunded.
Occasionally, we have to make changes to and correct errors on web sites/brochures and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so.
Occasionally, we have to make a significant change. Significant changes include the following changes when made before departure:
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel, we will pay you compensation (up to a maximum of £20 per person) where appropriate, subject to the following exceptions:
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Relations Manager within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of a theme park break.
Many of the services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
If you or any member of your party has any medical problem or disability which may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
For all Theatre and hotel packages we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency
As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
Please make sure you have the address to both your hotel and your chosen Theatre. Please ensure you leave plenty of time to collect your Theatre Tickets, we strongly recommend you arrive at the Theatre AT LEAST 30 MINUTES BEFORE THE PERFORMANCE even if you have previously collected your tickets. Tickets can be collected from your Theatre Box Office up to 1 hour before the show start time. Late arrivals may not be permitted access to the Theatre, we cannot accept any liability for you missing your show. Please ensure you have a print out of your confirmation voucher to exchange for your Theatre Tickets.
Please contact the hotel directly to be advised of the most suitable parking arrangements for your stay and the associated parking charges. Parking is not included in the cost of your Theatre Break. Please remember you may need to pay the London Congestion charge if you drive into Central London.
Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of Showstopper stars.
All offer a private bathroom, a colour TV with satellite and radio channels, telephone, tea/coffee making facilities, hairdryer and ironing facilities (N.B. irons and hairdryers, may only be available on request.)
Breakfast included at most hotels, please check when booking.
May be charged for admission and restricted for children.
As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.
2 Old Brompton Road
If you have any comments, suggestions for improvements or questions, why not send them to us. All details are treated in the strictest of confidence.